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Returns Intelligence
Returns are eating your margins. flipflowAI stops the bleeding.
Retailers lose $74 for every $100 in returned goods. flipflowAI is the only end-to-end AI platform built to prevent returns, reduce costs, and recover maximum value - before, during, and after the return.
$74
lost per $100 returned
17-22%
average e-commerce return rate
96%
of shoppers check return policies before buying
The Crisis
The returns problem is getting worse, not better
U.S. e-commerce doubled in the last five years. Returns quadrupled. Today's retailers face mounting margin pressure from every angle - transportation costs, processing overhead, lost inventory value, and customers left waiting weeks for refunds. Existing solutions treat symptoms. flipflowAI treats the disease.
Returns are growing at twice the rate of e-commerce itself, compounding margin pressure every year.
Millennials and Gen Z - who demand seamless return experiences - represent 55% of e-commerce spending.
The U.S. total addressable market for returns management is projected to grow to $78B by 2027.
The first AI-native platform built for the full returns lifecycle
Most returns software is rigid, rule-based, and siloed. flipflowAI replaces that with a continuously learning AI engine that connects every stage of the returns process - from the moment a customer considers returning a product to the final disposition of inventory. The result: fewer returns, lower costs, and maximum recovery.
The Platform
Four AI-powered solutions. One seamless system.
Each capability is designed to intervene at the highest-leverage point in the returns journey, from prevention through disposition.
AI Recommendation Engine
Stop the return before it starts
At the product detail page, flipflowAI delivers personalized size, color, and style recommendations powered by predictive analytics. When customers buy the right product the first time, they do not need to return it.
Conversational AI Chatbot
Intercept the return. Resolve the issue.
When a customer initiates a return, flipflowAI's conversational AI steps in to troubleshoot, especially for hardline products. Many returns are not product failures; they are fixable problems that can be resolved in real time.
Shipping Cost Reduction
Cut your second-largest returns cost by up to 30%
Shipping is the second-largest cost in the returns process. flipflowAI analyzes routing, carrier selection, and processing logistics to reduce transportation spend without sacrificing speed or customer experience.
AI-Driven Smart Disposition
Recover maximum value from every return
Once a product comes back, what happens next determines how much value you recover. flipflowAI routes each returned item to its highest-value outcome - resale, refurbishment, liquidation, or donation - going far beyond static rules-based systems.
Why flipflowAI
Built differently. Because the problem demands it.
End-to-end coverage
The only platform addressing the entire returns lifecycle, not just one piece of it.
AI-first architecture
Continuously learns and improves, replacing rigid rule-based systems with generative AI.
Prevention and recovery focus
Built to stop returns before they happen and maximize value when they do.
Unmatched domain expertise
Founded by two of the world's foremost authorities on returns and reverse logistics.
Built by the Best in the Business
The team that built it knows returns from the inside out
Leadership shaped by operating returns and reverse logistics at global scale.
CEO
Shivi Shankaran
Shivi was the single-threaded leader who built Amazon's $6 billion global returns technology and logistics stack from scratch. Nobody has seen the returns problem at greater scale - or solved it more completely.
COO
Frank Fan
Frank scaled Saks Off 5th's e-commerce supply chain using technology and logistics innovation, bringing deep operational expertise in omnichannel retail returns.
Early Traction
Retailers are already signing on
flipflowAI has signed two Letters of Intent with retail clients ahead of its beta launch. We are entering a beta program with 2-3 retailers, with projected ARR of $200K in 2025, scaling to $1M in 2026 and $10M in 2027.
Initial beta retailer revenue and first documented savings programs.
Expansion across more enterprise accounts as the platform matures.
Scaled growth driven by aligned performance-based economics.
Retail clients are already committing before launch because the ROI story is immediate and measurable.
Aligned Incentives
We win when you win
flipflowAI operates on a base subscription plus a 20% performance fee on documented client savings - not a typical flat SaaS model.
Enterprise clients have the potential to realize eight-figure annual savings, translating to high seven-figure annual revenue per client for flipflowAI.
Unlike traditional SaaS, flipflowAI only earns more when you save more.
Ready When You Are
Ready to take back your margins?
The returns problem is not going away. But with the right AI platform, it becomes a competitive advantage. Let's talk about what flipflowAI can do for your business.